03 Aug 2018


More often than not lately, working in the refugee field can be exhausting and disheartening. Many of us find ourselves speechless and frankly, feeling pretty helpless. Even writing this I feel as though I am grasping for words that I cannot seem to find. Misinformation circles the social media channels and finds its way into the news feeds of many. Fear and unfamiliarity result in unwelcome attitudes and policies, in hurtful words and actions. Many of us find ourselves living in a country that we no longer recognize. This fear and lack of understanding seeps its way from our social media into our neighborhoods, our schools, our businesses, our voting boxes, and eventually, our policies.

If you sit through an orientation or a presentation that I (and many World Relief staff) give, I will likely tell you how many refugees have been admitted to the US annually, in past years. I began working with World Relief in 2013, at which time about 70,000 refugees were admitted to the US. In 2016, in response to the growing refugee crisis, President Obama increased the number of refugees to be admitted up to 85,000. Before leaving office, he increased the number is 100,000 refugees for 2017. Upon entering office, President Trump and his administration decreased the number down to 45,500 for 2017. However, it is unlikely we will even reach half of this number by the end of the fiscal year, which rolls around on September 30, 2018. And now? There is discussion of further reducing this number for 2019.

Large numbers can paralyze us, so let’s look at these numbers on a smaller, and more local level; my first year working with World Relief Fox Valley, we welcomed 88 individuals to the area. In 2015 and 2016, we welcomed around 130 newcomers. In 2016, when President Obama increased the numbers we were thrilled to welcome 209 individuals, including many families and children, to Appleton and Oshkosh. We felt the impact of President Trump’s decrease in 2017, with just 110 individuals arriving. As of today, our office will have had the opportunity to welcome just 40 individuals for the current fiscal year.

Numbers aside, the simple fact is that our sisters in Christ are being persecuted and we are unable to welcome them. Our brothers in Christ long to be united with family members, while those family members wait, stuck in the current limbo that is refugee processing overseas these days. The refugee crisis continues, the number of people uprooted increases, safety for so many continues to deteriorate. If there was ever a time to advocate for our refugee neighbors, it is now. We must not turn our back on the world. We are all made in God’s image; Even the person who was born on soil different than mine, whose primary language is unfamiliar to my ears and whose home smells of spices I cannot remember ever using. Distance makes us feel detached, unfamiliarity makes us feel separate, but God has called us all His child, Jesus died on the cross for each and every one of us.

The Bible tells us that prayer is important. We know that our God is a God that answers unimaginable, seemingly impossible prayers. So even in a time where it seems that much is against us, we must continue to pray big prayers. But not only are we called to call out to Christ, we are called to be His hands and feet in this world. And sometimes, this means we are required to call out to our government on behalf of His people. Sometimes, being His hands and feet requires us to pick up the phone and speak truth, to advocate, to educate. God has called us to raise our voices on behalf of His people. Now is that time. Real people, HIS people, will be significantly impacted by what we do and say today, or by what we neglect to do and what we leave unsaid.

Let us lift up our voices to Him. But let us not forget to also lift up our voices to our government officials.

Please, join us in advocating on behalf of refugees, today.

The message we are spreading is a simple one: The US is ready, willing and able to welcome 75,000 refugees.  At this time of unprecedented refugee need, with over 25 million refugees, the US should be leading and increasing, not reducing the number of refugees we welcome.


  1. Call the White House – 202-456-1111 with the message above
  2. Call congressional representatives with the same message
  3. Blast social media, or emails to your mailing lists to raise their voices to the WH, Congress, and on social media (hashtag suggestions: #Welcome75K #RefugeesWelcome #WithRefugees #WeWelcomeRefugees)



16 Jul 2018



Hre Kio (7/7/1973-7/7/2018)


We love being a part of the lives of refugees here in the Fox Valley. As an office, it brings us great joy to welcome, get to know, and watch as many incredible and unique families and individuals arrive to America and rebuild their lives here. We are always impressed with the humor that we encounter, in awe of the resilience and determination we observe, and heartened by the love we witness. Each of us has learned truth, trust, belief and hope from the clients that we come to know. Hre Kio was no exception. As a staff, we are better people today than we were yesterday not because of the work that we do, but because of the people (like Hre) that we meet. 

Hre Kio arrived to the Fox Valley as a refugee in October of 2014 after fleeing his home in Burma in 2007. He came to America as a Chin Burmese Christian refugee. This background made Hre an ethnic minority in Burma; he is one of thousands of refugees in history to flee due to violence and threats because of this identity. Hre was known for being quiet, kind, respectful and hardworking. In Wisconsin, Hre became part of a tight-knit community and helped welcome and befriend additional newcomers; some of them recount him accompanying them on unfamiliar bus trips to the store when they were new to the area. He had many friends from Burma in different parts of the state including the Fox Valley, Sheboygan and Milwaukee. While staff remember Hre’s quiet kindness, his community spoke of more; Hre was devoted to church, talented and passionate. He attended Zomi Trinity Baptist Church in Fond du Lac where he was given the new name of Hang Lam Pau. Hre Kio’s friends describe him as funny and hardworking and remember that he enjoyed time spent fishing and that he could play both the guitar and the drums.


Hre was diagnosed with Cancer in November of 2017 but even through the days after diagnosis he was remembered as a brave man; always saying he wouldn't let his illness kill him. Sadly, Hre Kio passed away on his 45th birthday. He leaves behind a mother, older brother, and younger sister as well as many beloved friends and community members. Though we are saddened at the loss of Hre Kio, we are thankful for the opportunity to have worked and laughed with him. We are thankful for his ability to impact the Fox Valley and the lives of his community members. Mostly we are thankful remembering that though we have lost him, He has gained an eternity with Christ.

Rest in peace, Hre.

19 Jun 2018


On Sunday night I attended a compelling, informative and beautiful event at Bowl 91 in downtown Appleton. In celebration of World Refugee Day (June 20) World Relief Fox Valley hosted this sold out evening of great food and storytelling to help people in our community better understand what it means to be a refugee and to celebrate the beautiful partnership our community has supporting refugees and helping them to thrive here in America.

Yee Lee Vue of Bowl 91 went out of her way to serve up some of the best Asian food I’ve tasted in the Fox Valley. Vue, owner of Bowl 91, was very excited to partner with this special event. She also came as a refugee to the United States in 1991 and wants to do everything possible to help refugees feel welcomed in our community and to help them become self-sufficient.


After a lovely meal of fish and vegan curries, spicy pork and tasty sweets, four refugees from the Appleton area shared their stories.


Dr. Pam came as a refugee from Laos in 1976. Her dad assisted the American government with food aid distribution during the Vietnam war. When the Vietcong took over Vietnam, Pam’s dad and her family became an enemy of the state. They were on a kill list. Terrified for their lives, they fled Laos.  Pam’s dad escaped first and spent a harrowing time locked in a Thai hotel room waiting for his family to be tracked down and rescued. A scout found the family, and she escaped with her mom and little brothers, one who was only 4 months old. They hid by day and walked through the jungles at night,  constantly fearing for their lives. Pam vividly recalls a man screaming at them to get in the boat quickly when they crossed the Mekong river into Thailand because Thai guards and Vietcong guards would shoot them on the spot if they were caught.


As Pam stressed, “Refugees don’t have a choice when they are fleeing for their lives. If they don’t come here — they will die. They come here because they have no other choice.”


Overnight, Pam went from a war-torn third world country into the most advanced country in the world. Settling first in Houston, Pam’s family soon moved to Wausau to be near cousins. In Wausau, Pam learned about cancer and racism and resilience. Her cousin went to Mayo Clinic to be treated for cancer and came back bald with his hair falling out. The family was terrified that he was being used in an experiment to test horrible chemicals. They learned to trust that the medical doctors were taking good care of them and did not want to harm them.


However, they also learned about hatred and racism in the United States. When they arrived in the United States, they had no clue about how unpopular the Vietnam War had been. Because people thought they were Vietnamese, some people spit at them when they went to the store. Though the worst act of hatred happened when Pam’s dad got his fingers chopped off from a machine at work — his coworkers had sabotaged the safety mechanism so he would deliberately be injured. Pam’s dad taught her that from every tragedy something good comes out of it. The family believed that there were good people in the United States and refused to be defeated or to give up on the goodness of people. As a result of her dad’s tragedy, the family started the Hmong Mutual Association in Wausau to help other refugees settle in America. She became an advocate.


Pam got married, earned her B.A., then went on to get her Masters and a PhD in business. She was the first person in Appleton to hold the role of Diversity and Inclusion Coordinator, back in 1997, and now teaches as an adjunct professor and works in the business sector.



Jacqueline from the Democratic Republic of Congo was the next person to speak. Jacqueline grew up in a helpful, loving family with a mom and a dad who looked out for the food, education and daily needs of their children. But that all changed when war broke out in Congo, and her father was killed.


Her mother, accustomed to working only around the home, had to go to work to support the family. This was very difficult, but Jacqueline’’s biggest struggles happened as a young adult when the country had become engulfed in war and violence. Her family was also on a kill list. In one day both her husband, her oldest son and her brother were murdered.


Jacqueline knew she was next, so she gathered up her six young children and fled to neighboring Uganda for safety. She lived in Uganda for the next seven years, but she wasn’t safe. The Ugandans hated the Congolese and didn’t want them in their country. Once while she was staying with a Ugandan family, they decided to turn her in. Jacqueline was terrified. She had heard many stories about people who had been butchered at night by Ugandan people who hated the Congolese. It was a very confusing time of great emotional upheaval for Jacqueline and her children. She was truly alone, trying to raise little children in a hostile country without help of family and friends.


But she escaped and came as a refugee with her six children to America. Initially, she was afraid that Americans would hate her and try to hurt her like the the people in Uganda did. But she was warmly welcome here in the United States. She had nothing but positive words of thanks and praise for the United States government, the churches and individual people who helped her family settle in America.


Soupanya (Larry)'s family came as refugees from Laos  in 1983. His parents came with two children and literally nothing else but the clothes on their backs. He was born five months after his parents arrived in America, making him the first US citizen in his family.  He escaped the horrors of war and life in a refugee camp and never experienced what his family had to endure. However, he sees himself as a living representative of his family’s tenacity to survive. He is incredibly grateful for the many sacrifices his family went through to give him life, and he wants to do everything possible to make his family proud.


When the United States finally left Vietnam in 1973, they left behind a country that had been decimated by war -- With 2 million tons of bombs and 580,000 bombing missions over Laos, the region was the most bombed country in history per capita. They also left behind thousands of Hmong people who had faithfully served them during the war.


Larry’s dad was one of those people. He left his family, whom he never saw again, at the age of 10 to join the Royal Lao Army and later trained as a United States ranger at Fort Knox. When the United States left Laos in 1973 the Hmong people had to fend for themselves. The new communist government committed atrocities against the Hmong people that continues as a humanitarian crisis to this day.


Because Larry’s dad had fought against the communists, he was sent to a reeducation camp. Finally released in 1980 for good behavior, his two daughters didn’t recognize him when he was reunited with them. Larry’s dad, who never cried, sobbed all night. He was free, but he was not safe. The communists continued to persecute him. His wife insisted that they flee the country and seek a better, safer life. The family hired coyotes to help them swim across the Mekong river. To this day, Larry’s two sisters still suffer PTSD from the harrowing events of swimming the river under constant threat of death.


Once across the border, the family spent the next 1.5 years in a Thai refugee camp. Life was filled with fear in the refugee camp because the Thai guards regularly beat and raped the refugees.


In 1983 the family came to the United States. A beautiful caring family and church in Oshkosh helped them settle in and helped them survive in America. His sisters were placed in lower grades in school and the family members were called chink and gook. In spite of the hardships, they thrived. Larry’s parents worked several blue collar jobs to make ends meet and make everything work for the family.


Larry’s oldest sister is a PhD Economist working for the Department of the Treasury, his other sister is a local entrepreneur/restaurateur  in Appleton. All the children have college degrees and and doing well. Larry said. “This is what happens when you open your doors to refugees. Refugees are people who want a second chance at life. They are able to flourish when you give them a chance — They have experienced great tragedy but they are humans, just like we are -- and all they want is a chance at a better life.


The evening ended with a story from Heritier, a refugee from the Democratic Republic of Congo. Heritier has been in the United States since 2015. He is married and he has a child, but both his wife and child remain in a refugee camp in Burundi. He has been waiting for over three years to be reunited with his family.


Congo is a beautiful, large country in Africa. Before the war life was somewhat easy and good. But in 1996, war broke out in Congo and then life became very difficult. Many people were being killed and people had to flee from Congo to other countries. Heritier and his family fled to a refugee camp in Burundi. He was just a little boy when he arrived at the refugee camp, but his family was forced to stay in the refugee camp for 15 years.


Life in a refugee camp can be very difficult. Heritier regularly saw people who died of hunger and disease. There was some opportunity for elementary education but a high school education and college were not available. The refugees, especially the young people, didn’t have a chance to move forward in life. People didn’t have enough to eat and they constantly had to think of creative solutions just to earn money to stay alive. Heritier’s family did this for 15 longs years.


Heritier believes that he is a living testimony of the goodness of God -- despite all that he went through and what he has seen with his own eyes -- he didn’t die. Life in a refugee camp goes on and people just wait -- never really knowing when they will be given permission to go to another country. Heritier fell in love, married but then was told he could leave. So after just three months of marriage, Heritier left his wife for America. It would have been too complicated and lengthened the process considerably to link his wife with his refugee file.


Though Heritier and his family went through cultural training for life in America while still in the refugee camp, they knew there were many challenges ahead of them. They were very frightened about coming to America. Life outside the camp is very different from life in the camp. In many ways, people had forgotten how to work. They had learned dependence because there was nothing really productive to do in the camp and no trades to learn so they were not used to working at a job.


Heritier’s family has worked hard since coming to America. They understand that this is their chance for a better life and they want to make it work. This is the only solution for their family to have a better future. They are very grateful to America, World Relief and the many individuals who have helped them tremendously since they arrived in America three years ago.  


Heritier is proud that his family is making it and expressed his gratitude for all the help they received. He said, “This showed me that there are still people in the world who are kind and friendly.”


As each refugee shared stories, the theme of gratitude came up again and again. Admittedly, these are people who have experienced very harrowing things in their lives. They have suffered greatly and have lost friends and loved ones on their journey. But instead of bitterness, there is gratitude -- instead of defeat, there is an incredible will to not only survive, but to thrive. Again and again, each person thanked strangers -- who became friends -- for taking care of their family and showing them love and kindness. They thanked the United States government for welcoming them to resettle and start over in America. They thanked churches and family and individuals and teachers and city officials for supporting them and giving them a second chance. They thanked World Relief Fox Valley for welcoming them and connecting them and helping them settle and find jobs.


In the end, it’s important that we understand that refugees are people just like us -- people with hopes and dreams for their future. They are just like other people, but they no longer have their own homeland where they can see these dreams come true.


Heritier summed up the hopeful tone of the evening when he called everyone to action to advocate on behalf of refugees, “Now that we are welcomed in  America — we can do great things — we can contribute to the society. We still have friends and family suffering in the camps. They don’t have people who can raise their voice. But we can do something and raise our voices.”


Guest blog written by Nadine H. Mohline -- friend of World Relief Fox Valley

14 Jun 2018


On the day that we sit down to talk it has been almost four years since Martin has seen his wife and daughter.



When he left them, he was under the impression that they would be reunited within six months to one year. He quickly discovered that was not true.


As June 17th is Father’s Day, I wanted to celebrate a father with refugee background, so naturally, I also ask Martin about his own father. Martin was born in the Democratic Republic of Congo to two loving parents. He explains to me that after soldiers murdered Tutsis in Rwanda, they came to the DRC and did the same; this is how Martin became an orphan at a young age. His parents were murdered in the conflict when Martin was a child, but luckily neighbors and family friends came alongside him and cared for him.


When Martin’s neighbors fled to the refugee camps in Rwanda they took him with them and continued to care for him. It was here that he met the little girl who would one day be his wife. Martin and Sifa grew up as neighbors in the camp from 1997 until 2014. Martin smiles when recounting growing up near Sifa and how their friendship matured. Eventually they married and had a daughter, Inglide Manzi Igiwiye. Laughter fills the room and his eyes sparkle as he describes the naming process of their daughter. Martin explained to me that Inglide’s family name, “Igiwye” was given by neighbors and friends in the camp. After she was born everyone came together, met Inglide, and chose a family name for her. They then celebrated as a community; he describes it as a kind of birthday party. I feel Martin’s happiness when he recounts this party and the love and community surrounding his daughter.


But six months into Inglide’s life, Martin had to leave. He had the opportunity to resettle as a refugee in Appleton, Wisconsin. Martin and Sifa had both registered with the UNHCR while in the camp, but prior to getting married, and that meant they were on separate cases. When they got married they were notified that attempting to join their cases together would be very difficult and take a very long time, slowing their resettlement process. They opted to continue as separate cases. This also meant that if one of their cases was processed first they would be separated, as one would head to America ahead of the other. That person happened to be Martin. The day he left his wife and six-month old daughter will be a day he never forgets.


As a child, Martin missed the presence of his father and now he only wishes he could be there for his daughter so that she doesn't have that same experience. He also worries about their life in the camp, a lack of long term education, and a lack of quality basic needs such as food, healthcare and housing. He prays for their arrival here so that he can help them begin a new chapter. Though they speak on the phone around three times per week, he said Inglide cries every time they hang up, asking when she will be able to see him again. As I finish writing this, it is May. This month marks four years since Martin last held his daughter. In contrast to the quiet sadness that hung like a raincloud as he described their separation, pure happiness takes over when I ask Martin what his daughter likes to do for fun. Martin laughs as he tells me that her favorite thing to do is ride her bike; last year when he asked her what she wanted for her birthday she asked for a bike. He was happy to oblige! Inglide attends school in the refugee camp but Martin said it’s difficult to measure the talent of students in these classrooms due to lack of resources for teachers and pupils. Inglide is currently learning French, which means that when she arrives in America and begins classes here she will be trilingual! Pride for his daughter underlines every word.


His pain is evident, but he is convinced that as people hear his story, they will come to see the real lives affected by family separation. Martin knows many other refugees in the Fox Valley, and in America as a whole, who have been separated from their loved ones overseas and are waiting to reunite with them either through the AOR process or immigration paperwork. He knows that he isn’t the only one in this position, and he believes that telling his story will help bring life to a very real problem. Martin is not only a refugee, but he is a father, husband, and human. He has experienced real heartache, overcome great difficulty, and worked hard to get where he is. Martin has had to live through many experiences that most of us will never even be able to imagine, but he is strong and determined.


This Father’s Day, I want to celebrate Martin. But I also want to celebrate all of the other fathers with refugee background; men who have worked hard and left everything they know behind to build a better life for their children. They are strong, loving, and dedicated.


Today and every day, let us celebrate and honor them, let us pray for them, and let us advocate for them. Much like Martin, I believe that stories are powerful. I believe that his story is powerful and that it can impact us. It can teach us that the newspaper articles, and social media posts, the statistics and reports, are more than those things; because they represent real people.


31 May 2018

My client and friend Daniel and I had been waiting for this moment for over two years.  We worked hard for this moment, we envisioned this moment, we talked about this moment, we prayed about this moment, and most of all we hoped for this moment.  Some days this moment seemed closer than others, and some days this moment seemed very far away. Then the moment happened. 


I met Daniel in February of 2016 and little did each of us know the extent of the process we were embarking on.  As a newly accredited representative, I was cautiously attempting my first I-130 relative petition and Daniel simply wanted his pregnant wife here.  Over the course of the next two years, we met or spoke with each other nearly 50 times, completed roughly 100 pages of paperwork and supporting documentation, went through the ups and downs of the case being approved, the government requesting information, interviews, more information being requested, and the granting of a visa. 


I will never forget being at the airport the night with Daniel.  Surrounded by family and friends, with tears running down his face, Daniel was reunited with his wife and was able to hold his one year old daughter for the first time.  Seeing the pure joy that Daniel had in finally embracing his wife again and meeting his daughter, made every effort worth this moment. 



“But I have raised you up for this very purpose, that I might show you my power and that my name might be proclaimed in all the earth” (Exodus 9:16 NIV)


*The name Daniel has been used for confidentiality*

Story written by ILS staff Phil Stoffel



17 May 2018


The Buechel Story – How a Stone Quarry in rural Wisconsin is building a solid foundation for newcomers


A little over four years ago, in the fall of 2013, a Buechel Stone hired their first refugee employee. Buechel Stone Corp. is a quarry in Chilton, WI that strives to provide quality and dependable experiences in the natural stone industry. Little did any of us know that this experience would develop into a highly valued partnership between a refugee resettlement agency and a stone quarry in Wisconsin. I don’t think anyone involved anticipated the impact this initial hire would grow to have on refugees, Buechel staff, and World Relief as a whole, but we are here today reflecting on those very things. In the years since that first year Buechel began employing refugees they have held tax seminars with WRFV staff to educate their employees, collected Christmas donations annually to help welcome newcomers, and constantly strove to insure their refugee employees felt comfortable, heard and respected.

                We connected with April Dowland, Vice President of Human Resources and Operations, who was one of World Relief’s very first contacts in the beginning stages of this partnership. April has been with Buechel for around five years now, our office was first introduced to her when she was an HR manager. April has gained a lot of insight since 2013, she reminds us that even receiving cultural orientation and explanation can’t prepare someone from being dropped into a whole new country to build a life. She believes that part of her role is to really help their refugee employees navigate the gap she has seen between explanation and true understanding. Employment is so much more than working your shift and going home, Dowland points out that work is actually weaved into many aspects of life (such as insurance, taxes, retirement savings, etc.) and that without understanding these things it’s really quite challenging to get involved in many of the larger aspects of life here. She feels that the experience of helping refugees navigate these things has really brought her so much closer to many of the individuals she works with.

For employers, hiring refugees can come with a lot of challenges and hesitancies. There are language barriers, sometimes a lack of experience in their particular job field, and cultural differences, to name a few. But there are many positives and growth opportunities as well; hardworking eligible employees, increased staff diversity, and opportunities to bridge cultural gaps, to name a few. April remembers the company being initially nervous about incorporating new language into their culture and wanting their training and communication to remain consistent but feels the Buechel Team has grown together in this process. Dowland expressed, “It is important for Buechel Stone to employ refugees because we have seen the effects it has had on our culture.  Our company is growing and we are always looking for people with good work ethic.  With our company culture becoming more diverse, it has brought in new ideas and challenged our status quo.  Through this we have become a stronger, better Buechel Stone.”

It's easy to see how passionate April is both in Buechel Stone as a company and in embracing diversity and inviting others to be a part of the team. In addition to the company’s growth and learning experiences, April herself has had memorable experiences and we were thrilled when she shared some of those with us! April described interactions between a Burmese speaking employee newer to the company and a long term employee who spoke Spanish. One day a newer refugee employee (speaks Burmese) came up to my office upset that a long term employee (speaks Spanish) didn’t have a locker in the men’s locker room.  I was confused because everyone that wants a locker can have one.  I explained this to the newer refugee employee and proceeded to assign a locker to the long term employee.  Later that day the newer employee came up and explained that the long term employee just didn’t want a locker. The best part of that story was how they had a conversation and got to know each other through their common limited amount of English.  They remained close for a long time after this.  It always warmed my heart to seeing them talking.  The other great part of this story is that they worked together and the long term employee trained the new refugee in various parts production.  It just goes to show that language isn’t a barrier to employment. This is the kind of story that makes us laugh and leaves us smiling. Though, April also has had the opportunity to discuss workplace safety with their employees and has learned a lot about the difference in safety that some of her employees have faced back home. These experiences have made a difference both on Buechel Stone as a company, on April herself, and on many of the other employees.

There are many contributing factors to Buechel’s success, for one, April described some similarities between the culture of the surrounding area, and the one that many refugees come from. Buechel Stone’s manufacturing plant is in rural Wisconsin in a section called, the Holyland. In the Holyland, villages each have a church, a bar and a supper club.  She describes the people living in these areas as individuals with a strong work ethic and high family values, with a focus on religion. Many refugees share those values so they have seen an easy blend in many senses. But April also believes the company has a culture of welcoming and a positive approach to this as well. “I am so proud of our team because we work together and never let barriers become an issue.  Our culture is so unique and yet we don’t see it.  We accept people for who they are and move on.  So a refugee isn’t a refugee but is “Jason.”  Everyone is unique and put together we make the Buechel Team.”.

We have several wonderful employer partnerships, companies interested in hiring refugees new to the area and helping them achieve self-sufficiency. What we have found in working with these companies, like Buechel, is that they have the opportunity to be (and often are) so much more than an employer. Companies work hard to develop relationships, provide educational opportunities for newly arrived refugees, learn about different cultures, and become mentors to many of the individuals who were once strangers.


Is your company looking to hire?  April lists the following as advice for other companies considering hiring refugees:

  • I think it is important for your team to be ready for communication challenges.Have some strategies prepared on how you would proceed when you encounter those.
  • You need to be flexible in your training program.Similar to any other employee, you need to have options on how people can learn various topics.
  • Be ready to listen
  • Try to put yourself in their shoes, how would you feel?


We would love to talk to you about employing refugees! Please contact us at: 920-231-3600 for more information.


12 Apr 2018


Dear Volunteer,


Thank you for putting miles on your truck to haul furniture and other basic items around the Fox Valley, transporting items to apartment set-ups, sometimes only to find that a couch won’t fit through a doorway and you have to haul it back to storage. Thank you for straining your muscles to carry heavy furniture and boxes up and down flights of stairs at the end of a long work day, when maybe relaxing on your couch sounds way more appealing. Thank you for unpacking boxes, washing dusty dishes and putting them away, hanging shower curtains, putting together bed frames and making beds all with the utmost care all so that a newly arrived family can feel welcome and at home the moment they walk in the door.


Thank you for taking the time out of your busy schedule to literally “welcome the stranger”. You drove to the airport at the end of another long work day to pick up a stranger from the airport, occasionally the flight was delayed and you waited for hours. But when they finally arrived you had your best smile on and your most welcoming attitude as you assisted them in gathering their luggage (or sometimes helped them report lost luggage at the counter). You spent an awkward car ride, silenced by language barriers, transporting a new family to their home. You showed them around their modest apartment, unable to answer their most pressing questions. Sometimes, after it all, you didn’t get home until after 12am and maybe you had to be up at 4:30 AM for your own family and work.


Thank you for showing up to sit at the front desk and be the first friendly face our clients see as they walk through the doors; for working through the discomfort of not always being able to communicate with a walk-in but continuing to smile and always asking “What can I do for you? How can I help you?” anyway. Thank you for building rapport with the individuals who walk through the door and eventually treating them like old friends when you see them walk through those office doors.


Thank you for being there in the small, every day moments of life, like sharing a cup of tea and for celebrating accomplishments, such as treating clients to dinner when they get their first job or throwing a baby shower for a refugee woman when you discover she is expecting. Thank you for dropping everything to help a client find another service provider’s office when you notice us trying (to not avail) to give directions. Thank you for taking a seemingly meaningless trip to the park so children can run off steam and parents can feel peace.  And then for inviting newly arrived refugees to your Thanksgiving and Christmas preparations and dinners, teaching them about Christmas trees, snowmen, and Santa, and laughing when it doesn't’t make sense. Not only do you teach newcomers about your traditions and invite them to worship with you but you take the time to find and attend their worship services with them, even in spite of uncertainty, not knowing what to expect. You teach them about the newness of America and also find ways to invest in the familiar of their cultures and past as well, like donating sewing machines, which encourages newcomers to pursue their dreams and comforts them with something familiar, or taking the time to go through old photographs; allowing them to share their wedding photos with you.


Thank you for seeing a need and filling it, and sticking it out through the challenges and uncertainties. You started an annual Fishing Day, helping newcomers receive free fishing licenses and equipment and inviting refugees new to the area to join together in community, fish and just have fun. You started an entire nonprofit designed to help newcomers learn to drive, with limited resources and assistance.  Thank you for stepping into a unique need and spending your Sunday afternoons teaching a single mother how to drive; for patiently sticking it out even when progress is slow, limited, or unseen and when language barriers make teaching ‘rules of the road’ seem impossible. You spend your evenings teaching another single mother driving education in her home, while she also cares for her child. Then you help a family fill out their taxes and set up a meeting at the local university so a father can learn how to enroll in school and further his education. Thank you for your patience, for loading up boxes and furniture and moving it all to a second apartment for a refugee family, sometimes after you have already been a part of that first set up. Thank you for helping a family explore opportunities and resources for purchasing their own home and for encouraging them in this amazing feat.


Thank you for loving so well and being such a true friend that you were asked to be the best man in a former refugee’s wedding. Thank you for welcoming so well that you were invited into the delivery room to welcome again, but this time, the newest addition to the family.


Thank you for being such a true testament to God’s calling for the world and for displaying hospitality in ways that will leave a life-long impact. Thank you, for being love in action.




08 Mar 2018


It was November of 2013. She stood at about 5’4, her soft brown eyes were kind and her laugh, contagious. Her gratitude always evident, always waiting to spill over. I fell in love with this mother and her four children instantly. They seemed close-knit and amazingly supportive of one another. It was this, I am certain, that came to their aid in survival when they fled their home due to conflict. I see how it has also held them together in the transition to life in America.


When I began working with World Relief as a caseworker, I had just returned from Eastern Africa where I manage a nonprofit that works with at risk children. As one of the first families I worked with as a caseworker, this family was a little piece of what I had left behind and at each home visit with this family I felt my senses come alive with brief familiarity and immense appreciation. From cultural worship music playing in their apartment to the smells and tastes of traditional meals being shared. From listening to an African language being spoken, to being embraced and called “daughter” by this kind woman. On my most stressful day, a visit to their home would leave me feeling refreshed, refilled, and full of the God’s love.


I never asked the family what they had experienced. I felt that if they wanted to share, they would do so if, and when they were ready. For some people, verbally expressing such an experience can be therapeutic. For others, it just seems to escape from their mouth before they realize what is happening. And there is another group, like this family, that does not feel inclined to share. They wish to keep these experiences to themselves (or in the past). I resonate the most with this last group, as I process most things inwardly myself, and desire instead of speaking about them to write about them.


There was one piece of their experience that I was always so fully aware of; when the family fled the Democratic Republic of Congo in 2007, they were separated from their father, and for this resilient woman, from the love of her life. Separation meant that she did not know his location, if he was injured, or worse...if he had lost his life. She found out shortly before her family’s arrival to the Fox Valley that he was alive. I can’t imagine how hearing this news must have felt. She knew for certain that this important missing piece of their lives was alive and this should have been the cause for relief and celebration. But the idea of not knowing when, or even if, she would see him again must have left her feeling stuck and heart-broken. She no longer had to fear for his present, but now for his future.


The story of this brave, godly woman is, unfortunately, a common one.  Not only did this strong woman survive a war, but she spent six years in a refugee camp. Not only did she do all of this while keeping her children as safe as humanly possible, but she boarded a plane bound for a completely unknown future with her kids, because she wanted a future for them. This woman came to America alone, supporting and caring for four children. She did not speak English, nor was she familiar with American culture and laws. She had never experienced snow or eaten a pizza or driven a car. She left her other half, her family’s rock and leader, behind in Africa without any idea of when she would be united with him again. She had to become the sole provider, parent-figure, rule enforcer, problem solver, and caregiver for her family and has carried this responsibility alone for over four years now.


It has been several years now. As a caseworker, I helped her apply for her husband to arrive in the US through something called an Affidavit of Relationship (AOR). These can take years, piles upon piles of paperwork, and even more follow up. Our Immigration team has also assisted her in applying for reunification with her husband. His case is just one of over 30 “Follow to Join” (FTJ) cases that our office has tirelessly worked on. She and her family are fairly independent these days, where we see them mostly for immigrant and reunification related meetings. We see them when they stop in, and ask with pleading eyes, if we have any updates on her husband, on their father.


I get married in June of this year, and I can’t imagine being separated from my other half, with no control over when or if we will be reunited. I don’t have any children but I cannot fathom being forced to care for multiple children alone. My comparison is feeble; it doesn’t measure up. When I think of her, I think of so many things… light, laughter, strength, gratitude, bravery, kindness, selflessness, determination, God at work in the world. I admire her in ways she will never know.


The story of a person with refugee background is the story of a human. The story of an Executive Order, of changes to the refugee admissions program, is not just a story of paperwork and numbers, but a story of scared and hurting people. This is a story of families torn apart by war, uncertain of when or if they will ever be reunited. Of wives missing their husbands and children longing for their parents. I can only pray that you feel these stories in the depths of your soul. I can only pray that these lives light a fire in you; a fire to love others harder, accept others more openly, and to advocate for others more often. Believe it or not, your voice and actions have a direct impact on the lives of people all over, people like her husband.


I have come to experience and learn from women who truly trust and thank God in every second of every day, even in the midst of deep pain. I have met many women who have made an extremely difficult decision, to move their children across the world to a new country. Some of these women have lost husbands to death and others are hoping to one day be reunited with their husbands. In spite of the trauma and loss they have experienced, they continue to triumph. Women who were illiterate in their own primary languages learn to communicate effectively in English. Women who have never driven cars work hard to pass driving tests and obtain a license and vehicle. Women who relied on a husband to provide for their family now working long and hard hours in hotels, factories and restaurants. They are stronger than I understand, and more determined than seems possible. They have faith beyond measure and love larger than words can describe. Working for World Relief, I continue to meet and hear about women like the one honored here and I continue to be blessed by their stories. I continue to thank God for women.


Featured woman's name omitted for confidentiality purposes.

Blog written by Kelsey Hulet, Community Outreach Manager


27 Jan 2018

365 Days Later

Three hundred and sixty-five days is eight thousand seven hundred and sixty hours. It is five hundred and twenty-five thousand and six hundred minutes. It is the amount of time that has passed since President Trump signed that first Executive Order that knocked the air out of me. It’s hard to believe that all of the chaos and disappointment was one whole year ago. Sometimes I can be really good at compartmentalizing things. I often find myself placing the hard times behind a triple-dead bolted door, so that they never get out to hurt me again. Then I go on ignoring them for quite some time. But this week as I contemplated how to remind folks of such an impactful time I found myself delving into old articles, social media posts, news releases. And I found myself consumed.

I can read things I wrote one year ago and feel the very same pit in my stomach; the very same fear, hopelessness and desperation; the same desire to reach the world with the truth of this matter. This time last year I had my eyes glued to social media, I made myself read through hurtful, hateful, misunderstanding and lies comment after comment on news articles and social media posts. I did something that I always prided myself on avoiding; I hit “reply” to their comment, I fed into one of the many social media debates – the ones where people hide behind their screens and say hateful things. I did my best to respectfully provide truth, love and education. I was consumed by the spread of misinformation and a need to teach people the truth. I remember feeling overwhelmed with emotions.

On January 27, 2017 I wrote this: “In the past couple of weeks, life for those of us who have been touched by refugee resettlement (whether that be via work like myself, volunteering, internships, church involvement or personal refugee status) has been a whirlwind of uncertainty, anguish, fear and frustration. It has been filled with prayer, advocacy, sleepless nights, education and executive orders. Sometimes we are speechless and other times we feel like we have so much to say that we might burst. Yesterday President Trump signed an Executive Order which will have profound negative impacts on the work that I do, the families that we serve and the families that have yet to be served. (This EO includes: A 120 Moratorium on refugee resettlement, cutting America's number of refugees for the year down to 50,000 - from 110,000 and banning refugees from some of the most vulnerable countries among other things)
In all of this chaos, A few things remain certain:
1. Though we are dismayed with the presidential administration's Executive Order and the multitude of negative ways in which it will affect our work and the people we love, Still We Stand. Still we stand with the thousands of refugees who have been resettled and those who hope to be resettled. Our commitment to the vulnerable doesn't end just because our leaders chose an irresponsible and inhumane course of action.
2. Though I'm hurt and frustrated with the leadership of my country I am also impressed and humbled by the sheer amount of support and love that the world has continued to pour out since the day we received news of possible EOs affecting resettlement. Agencies, strangers and political leaders have rallied together to express their support for refugee resettlement. The strong, dedicated and selfless people that I work with have continued to give their all to the clients we serve. While their futures are uncertain they stay focused on serving and loving refugees. I am proud to call them friends.
3. God is on the move. Though we may not know his plans, we can trust that they are in motion. When things seem hopeless, we can trust in his love for us.”

            In the weeks following the Executive Order our staff spent evenings and weekends holding community meetings with each of our refugee populations. With uneasy stomachs and sadness in our hearts, we described the Executive Order, what it meant for them and their family and friends overseas, and answered any questions. Our refugee friends had fled war and conflict for peace and safety in America, now many of them feared America may become unsafe for them.

After I held one such meeting on February 3, 2017 I wrote this: “I just held a meeting for a group of refugees that my work, World Relief Fox Valley has been serving for the past 5 years. During this meeting we discussed the different ways in which President Trump’s Executive Order signed on January 27th will impact them. These people, sitting in this room with me are hard-working, kind, honest and loving. They had each, on numerous occasions, welcomed me into their homes without hesitation, offered me tea, and laughed with me. I had to explain to them that for a minimum of the next four months (likely longer) they won’t see the family members they have been expecting to arrive to America. (One man had been expecting his family possibly by the end of this month). I had to tell them that even though they fled persecution, political unrest, terror and violence, and even though they know people fleeing the same, America’s leadership had recently cut the number of refugee’s accepted this year more than in half. I had to express that I don’t have all of the answers. I had to tell a group of people who are feeling the weight of being unwelcome that they are welcome, and that we love them. Then, afterwards, as I wearily grabbed a bag of tea to calm my stressed out stomach, I read this message, “It is not talking of love, but living in love that is everything.” And all at once I wished that I could tell my fellow Americans, my fellow Christians, just how true this is. I have felt the weight of this political decision since before it was signed into effect. I’ve seen the tears of the refugees hearing this news and anticipated their fear before it was signed into effect. I know how easy it is to ignore a problem that isn’t right in your face. I know how easy it is to say that the advocacy, the marches and the campaigns protesting the profound injustice of this Executive Order are “Anti-Trump” and “Political”. But I cannot, with a sound mind and a peaceful heart, sit idly aside and watch the implications of this EO without a fight. I’ve said it before and I’ll say it again, this isn’t a political issue. This isn’t an Anti-President issue. This is a human issue and we are humans. Cornel West said, “Never forget that justice is what love looks like in public.” So I beg you to publicly declare your love for ALL of God’s children and join this fight for justice. “Millions of displaced people, desperate for hope yet reviled and feared by many, will decide what they think of Jesus based on how His followers throughout the world respond to this crisis.” Respond with love. Respond with justice.”

This year I desire to make sure that the impact these many Executive Orders has had on refugees and other immigrants is not forgotten. Time has a funny way of clouding our memory; urgent matters come up in our personal lives, other worthy causes are threatened, and the once-front-page-news of refugees like Alan Kurdi are just foggy memories. The fact is that we in America have the luxury of allowing this to become said foggy memory. The reality is that impact of these Executive Orders looms over those of us in this work daily. But even more so, it looms over the families we have resettled who are missing friends and family back home, left in war torn countries or dreary refugee camps. It looms over those very individuals trying to survive in conflict zones and attempting to build lives off of a few rations and a tent provided in a camp.

We saw the immediate effects of chaos in airports, families separated and stranded, resettlement office closing (World Relief alone was forced to close five offices). World Relief President, Scott Arbeiter, reminded us that though we have survived so much chaos we should continue to be troubled by the long term effects of this Executive Order. Refugees and immigrants need our help now more than ever.


In the last 12 months refugees and immigrants living in the U.S. have seen:

  • Refugees: A drastic reduction in the number of arrivals of refugees to the U.S. Last year’s executive order set the number at 45,000 In reality less than 30,000 were actually allowed to resettle here.
  • Dreamers: Roughly 800,000 young people losing their right to work lawfully in the U.S. due to the expiration of DACA.
  • Separated Families: The deportation of some immigrants back to countries where their lives are in immediate danger due to religious or political persecution.


If you have the luxury of allowing the growing refugee crisis to slip to the back of your mind, then you most certainly have the responsibility of preventing this exact thing. It is your responsibility, my responsibility, our responsibility to insure our voices are heard so that the voices of those impacted can be heard. What happened one year ago is as real as it gets. What is still happening in the very countries that our government is trying to keep away is as real as it gets. If you have the luxury of fearing a rebel force might infiltrate your country and wreak the same havoc it is wreaking on the people of its own country, then you have a moral obligation to fight for the rights of those innocent citizens: children, mothers, families fleeing for their lives. It is both your ability and responsibility to welcome these individuals with open arms; to give them something to hope for.

You have every opportunity to make your voice heard on this matter. It is my belief that your voice matters and is required. Do not be so naïve to think that your voice has no weight and that things can change without you. This belief only supports the efforts of anti-refugee and anti-immigrant work. Indecision is a decision. Lack of action is, in fact, action. Keeping quiet says so much. Use your voice to advocate for refugees and immigrants this year. Don’t allow passing time, self-consciousness, or geographical location to prevent you from advocating for the vulnerable. I am calling on you to make a difference.




19 Jan 2018


On a chilly night at the end of October (according to Maryam, precisely 5 years and 6 days from their arrival here in the Fox Valley), we gathered for dinner. Jaber and his family beat me to the Kramers’ home, so when I walked in they were already visiting like old friends – the women preparing dinner, as the men chatted and played with the children. The environment was filled with ease and the evening was full of laughter, reminiscing, and catching up. Although I have worked in refugee resettlement on and off for a little over four years, I found myself surprised at how natural their friendship was. As we sat down for dinner, I listened to the families discuss the names of Jaber’s brothers. For each brother, they discussed his Arabic name, its meaning, and often its connection to the Bible. We all shared a meal together, which prompted Karl to tell the story of the first time he ever had lamb. Maryam had cooked for them and it was instantly one of Karl’s favorite foods. Jaber has his CDL license and drives a semi, so they spent time talking about his recent trips. Amidst truck driving stories we found ourselves laughing and relating as Jaber described difficulty understanding accents in different parts of the country.  I remember thinking, “the warmth, happiness and hospitality are ever evident in this place”. I could have listened to them visit for hours.


A little background on the group: Karl and Heather Kramer led their small group from Community Church five years ago when, as a team, they decided to form a Good Neighbor Team through World Relief Fox Valley. In this experience they would be mobilizing to walk alongside a newly arrived refugee family in the area. The Kramers remember preparing to become a GNT, receiving orientation from WRFV staff and waiting in excited anticipation for their family’s arrival. Karl and Heather recall a mix of excitement and nervousness amongst the team members. (Some members with past cross-cultural experience felt a little less nervous as they had an idea of what to expect). I watched in awe as the Kramers described to Jaber and Maryam how they were taken by the family’s beauty when the Afats stepped off the plane at the airport.

The Afat family fled Iraq and spent over 15 years living in Jordan. After many years of waiting, the family was finally approved for resettlement. As we sat in the living room that day, the family explained their three days of orientation before arriving. Orientation provided them with some explanations, gave them suggestions and helped to provide some expectations before arrival. The family says their orientation helped them to feel prepared and less nervous, though there are some things they were not expecting -- like a team of American church members excitedly awaiting their arrival at the airport, ready to welcome them with open arms. Jaber explained that this airport welcome took them by surprise. But he smiles, a happy surprise.

For both groups, the experience was impactful and positive, but we also talked about the challenges that come along with meeting new people, the unknown, cultural differences, language barriers and just plain learning each other. Experiences that once felt like barriers now become humorous stories to look back on: adjustment to a new time zone, experiences with learning culture, and that one time as Jaber was learning English… The story as I remember it goes something like this: One day the families were together talking about something and Heather was speaking quite quickly. Suddenly, Jaber said, “Heather, be quiet!” (fully intending to say, “speak slowly!”). The “be quiet” story was followed by a room full of belly laughs. I could listen to their stories forever.

Words are nothing until feelings are associated with them; I asked the group what “Good Neighbor Team” meant to them, and what kind of impact the experience had on them. Jaber and Maryam again spoke about the happy surprise that was their airport arrival, being welcomed by a group of strangers who became close friends and family. Jaber said it meant a lot that his family was welcomed and assisted. They always try to remember this experience by remaining forever grateful. The Afat family used this experience as a reminder of their blessings and encouragement to give back to others. The Kramers described the motivation behind the mobilization of their Good Neighbor Team. Karl described their mentality saying, “It’s not just Bible study, it’s Bible doing”. The team wanted to literally become the hands and feet of God in the community, and so they prepared to welcome and walk alongside a family of God’s children. The Afat family. Heather and Karl talked about the transformation of their team, and the great impact that this experience had on them as a whole. Heather described the way in which each team member’s unique gifts were utilized in the relationship (finance, school, workplace connections, etc). I found myself thinking about how God equips us each with unique gifts, and that together our unique gifts make a whole and life-changing group – they are living proof.

Towards the end of our evening together, I asked everyone to tell me about their most memorable and funny stories together. The very first memory, shared by all, was the time they spent together reading the Bible with Arabic and English translations, discussing religion together and inviting one another into those meaningful places. How powerful that must have been. But the memories kept coming; Jaber discovering he could go fishing here in Wisconsin, the time the group went to a tree farm to cut down Christmas trees together and Jaber walked around pulling the kids in a sled. Both mothers remembered Halloween, just a few days after the Afats arrived in America, the team took the newly arrived, jet-lagged family downtown for a Halloween event as a first group activity together. A final memory that stood out was the Afat family’s determination when driving. When sharing this experience with us Heather described the family as determined and hardworking, never willing to give up. Jaber and Maryam’s unwavering dedication sticks with Heather to this day.

At the end of the night I watched the families visit. The moms chatted about how much their kids had grown up in five years, reminiscing about how little they used to be. The dads looked over photos from Karl’s recent trip to Jordan and joked together. Laughter filled the room. Later, The Afats offered to help the Kramer family move into their new home in a couple of weeks. What had once been a group of American church volunteers helping a newly arrived Iraqi refugee family settle into a new country had flourished into a beautiful, organic and loving friendship. After the unknown and the challenges, what remains is a strong and natural relationship. When I speak to new churches and volunteers, I like to remind them that underneath all of the tasks and the nerves they might have initially, the most important piece of their interaction with refugees they meet will be the relationships they form. On this night God gave me a glimpse of that in real life.

Special thanks to Karl and Heather Kramer and family and Jaber and Marayam Afat and family for allowing me to step inside your world for an evening. I am blessed to have witnessed your genuine love and friendship. Thanks for the laughter!